At Hopoffers, customer satisfaction is important to us. We accept return requests only in the following cases:
Damaged product received Defective item received Wrong product delivered Missing parts/accessories (if reported promptly)
2. Return Request Timeline
Customers must report return issues within 48 hours of delivery by email or support contact.
Late requests may not be accepted.
3. Required Conditions
To approve a return:
Product must be unused Product should be in original packaging Tags/manuals/accessories must be included Clear photos/videos are required as proof
4. Non-Returnable Situations
Returns are not accepted for:
Change of mind Wrong size selected by customer Color variation due to screen display Used products Damaged after use Personalized/custom items (if any)
5. Refund Process
Once the returned product is inspected and approved:
Refunds are processed within 5–10 working days Refunds are issued to original payment method or store credit COD refunds may require bank details
6. Order Cancellation
Orders may be cancelled before dispatch only Once shipped, cancellation may not be possible
7. Delivery Delays
Hopoffers is not responsible for delays caused by courier services, natural events, or public restrictions.
